Delivery, returns and exchanges
Return and exchange
If for any reason the product is not suitable for you, you can return or exchange it under the conditions below.
1. Return period
You have the right to return a product within 14 calendar days from the date of receipt of the order.
2. Return conditions
The product must be:
unused
in commercial form
with preserved labels and packaging
3. Non-returnable products
Returns are not accepted if:
the product is made to order
there are signs of use or damage
4. How to make a return or exchange
Please contact us at email: 2ravens.shop@gmail.com, stating:
order number
reason for return or exchange
We will send you instructions for the next steps.
5. Return costs
Return shipping costs are at the customer's expense.
In case of an error on our part (defective or wrong product), the costs are at our expense.
6. Refunds
After receiving and inspecting the returned product:
the amount will be refunded within [5–10] business days to your bank account
7. Product replacement
Exchange is possible if the desired size or color is available.
For replacement, please contact us in advance.
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.